Frequently Asked Questions
Q: How much space do I need for a bounce house?
A: Most of our bounce houses are 13x13 and require a 1ft clearance arond the entire unit. This clearance arount the unit is needed to properly secure the unit to the ground or sandbags.
Q: Can the inflatables be used in the rain?
A: We offer dry units as well as wet units. Either way, all inflatables are powered by electricity, and made with vinyl which also conducts electricity. For the safety of everyone, we would prefer not to rent inflatable units when it is raining or if it is scheduled to rain. View our rain policy.
Q: What is the Rain Policy?
In the event of inclement weather, full payments or deposit payment/s that are taken for same day or any future rentals will not be refunded. You may use the full payment/s or deposit/s already made and apply it to any future date of your choice, or exchange the value amount for other rentals or services within next 12 months of the already scheduled event date.
Q: Does the 4 hour or 8 hour rental time include your set up time?
A: No. We give everyone a 4hr delivery window prior to the start of the event. This allows for ample time to setup the equipment prior to the start of your event.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Rebecca's Jolly Jumps cleans and disinfects after every rental. We guarantee a clean and like new unit with every rental. If we wouldn't put our own child in one of our jumps, why would we expect you to?
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may have to rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry change.
Q: What if we need to cancel?
A: Per our terms & conditions, events are fully refundable (minus any credit card processing fees) if canceled by 8pm a full 10 business days prior to rental date, at no cost to you. If you cancel any less than 10 business days prior to your event, you will be responsible for 50% of the rental cost plus any credit card processing fees incurred, excluding any sales tax, due to the unlikelihood of us being able to rent that equipment to other customers.
If the event/s are cancelled due to an act of god, act of nature, national disaster or state of emergency or pandemic, customers will be allowed to cancel their reservation and apply the total amount deposits or monies already paid towards a future rain check up to (2) two years from the original scheduled rental. The credit can be used for any items we rent or entertainment services we provide. Finally, If your event requires us to obtain additional insured endorsement, the fees to obtain this endorsement will not be refunded under any circumstance.
Q: Do you require a deposit?
A: Yes all orders require a 50% Credit Card deposit.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13ft x 13ft. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. Please give us a call and we will email you a copy.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.